ClientCircle blog

In our Ten Questions series, we feature ClientCircle users from around the country. This time we’re in Redlands, California with Eli Gillespie, owner and general manager of Gillespie Insurance Services. Eli shares his journey in the industry, the agency’s agricultural roots and what makes his community unique.

Insurance isn’t just about policies—it’s about people. Clients want more than coverage; they want to know their agent sees them, remembers them and truly values the relationship. Small, meaningful touches are what keep clients connected.

When clients come to you, they usually ask the basics: “How much does it cost?” or “Am I covered for this?” The most important conversations happen when you help them ask the questions they never thought of.

State laws across the country are changing homeowners and renters insurance in 2025. From rising premiums to new disclosure rules, clients are worried—and often confused. Here’s how agents can stay ahead of the curve, track legislation, and proactively communicate with clients.

As 2026 approaches, the holidays bring a whirlwind of travel, shopping, deadlines and endless to-dos. That’s why discovering a holiday card in your mailbox feels so refreshing—it cuts through the noise and delivers a simple reminder that someone is thinking of you.