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How much do you know about a customer?

May 19, 2022 by ClientCircle

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Building relationships takes time, consistency and having meaningful data at your fingertips.

What if an in-depth summary of each relationship you have with a client was available to you on one screen? Think: products, conversations, referral history, how they rated you on a recent survey and even which cross-sell campaigns or cards you recently sent?

We got you.

Next time you click on a contact profile in ClientCircle, you’ll notice some cool changes.

In addition to a few basic details about that person, you will now find several useful menu options to help you learn more about your relationship with that customer and take action if needed.

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After an in-depth profile view, you can navigate to an overview of every conversation you’ve had with that customer—email surveys, texts, web chats, email campaigns—it's all there.

If the customer responded, you’ll see it too. You’ll also see all past and scheduled communications as well as anything you may need to approve.

And you can start or continue any conversation right from the profile page.

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A few other updates to note:

  • Under “Referrals,” you will see who referred that customer and whom they referred to you as well. From there, you can navigate to those respective profiles.
  • The “Products” tab got a refresh allowing you to see which products that customer has with you.
  • Under “Lists,” you can see the lists this customer is on, and you can add and remove them to and from lists right there as well.
  • Finally, under “Feedback,” you can see any recent surveys, testimonials and reviews this customer left. And soon you’ll be able to resolve surveys, respond to reviews and publish testimonials right from ClientCircle.

These updates are live today on all ClientCircle plans.

© 2022 ClientCircle

*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.