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Cross-sell opportunities

February 04, 2021 by ClientCircle

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Here are the four cross-sell opportunities that will make the biggest impact on your book of business in 2021. 2020 was a rough year. People lost income, tightened budgets, adjusted priorities and cut discretionary spending.

Some companies were forced to close their doors, while others had to let go or furlough staff. Many of us are working remotely and, in many ways, how we do business has forever changed. Things like buying a new car, building a house, traveling or growing a family were put on hold.

But cliché as it may sound, there is light at the end of the tunnel. We have a vaccine and life is slowly, but surely, getting better. Jobs will return and employment rates will bounce back. New businesses will open doors, some companies will bring employees back to the office, while others will adopt a more remote workforce. Home and auto purchases are already on the rebound, travel is about to explode, and there will be weddings and babies. Consumers will want to protect their loved ones, safeguard their assets, and plan for the future. And they will need insurance.

Win back lost business and grow existing accounts

So, what does all of this mean to you?

  • If you lost clients, you can win them back now that many people are considering new coverage in 2021. Maybe they’re unhappy with their current provider’s service, or perhaps their financial situation has improved—in either case, you want to be on their mind when they evaluate options.
  • There will be a ton of opportunities to cross-sell and round out accounts.
  • Retaining existing accounts should be a priority—so focus on nurturing those relationships.

The biggest cross-sell opportunities this year

Here are the four cross-sell opportunities that will make the biggest impact on your book of business in 2021.

Win them back

It’s likely some of your clients left because they were short on cash, so they switched to a direct carrier to clamp down on expenses. The good news? Many clients who were happy with you before last year will come back if it’s in the budget.

Surely most will miss your personalized service! This is your opportunity to show them you care and inquire about any life changes you can help them navigate.

Subject: How are things?

Hi, [Name},

I wanted to check in and see how you and your family are doing. I hope you've remained safe since we last connected.

I am here for you if you ever have questions about insurance.

Regards,

[Signature]

Cross-sell to your commercial clients

Cross-selling to your commercial lines’ clients isn’t all that different from cross-selling your personal lines. They need protection for a variety of things and want to know you’re looking out for them.

Cybercrime is on the rise. And with so many businesses moving to a more remote setup, it’s going to be critical they're protected. This is a great opportunity for you to offer additional coverage to your business clients.

Subject: You may need cyber insurance

Hi, [Name},

Let's talk about whether you need cyber insurance. Threats are on the rise and hacks are very expensive.

Here are five of the most common questions business owners have when considering a cyber policy...

Contrary to popular belief, sending your commercial clients touchpoints throughout the year won’t chase them off. Don’t be afraid to reach out and see how you can help keep them protected.

Stay proactive with renewals

Anticipate what your customers may need based on what you know about them today. Stay in touch with them regularly, and don’t give them a reason to leave you for other agencies or direct carriers that spend heavily on advertising.

Even if you have a big advertising budget, remember, it’s much cheaper to retain existing clients than going after new ones, so use your budget wisely and remind your clients you’re there for them throughout the year, not just during claims or renewals.

Subject: Reviewing your coverage

Hi, [Name],

I want to review your insurance with us to make sure you have the best protection. Let's schedule some time to connect, are you available next week for a quick call?

Thanks,

[Signature]

Don't forget to keep an eye on your ClientCircle dashboard and call your detractors. Doing this will increase your chances of retaining them by 55 percent. Need to know what to tell your detractors when you call them? We’ve got you covered.

Cross-sell to and round out your whole book

With jobs, incomes and the economy bouncing back, consumers and businesses will be looking to add coverage. We have several personal and commercial automations to help you make sure your clients have the protection they need.

  • Offer home coverage to your auto clients who may have a home policy elsewhere.
  • Reach out to your business clients to see if they need an umbrella policy to help protect from expensive lawsuits.
  • Educate your clients on flood coverage and suggest they add it to their home policy with our home/no flood template.
  • Target homeowners policyholders with an email to cross-sell life insurance.

Subject: Floods are on the rise

Hi, [Name],

Floods have risen by more than 50% this decade and now occur 4x more often than just 30 years ago.

Because flood damage is not covered in the standard homeowners policy, many people are vulnerable to catastrophic losses.

Flood insurance will protect...

Cross-sell with just a few clicks

We know that cross-selling can be difficult. Building lists, knowing when to send a message and deciding what to say isn’t easy. It’s also very time consuming.

Let us do it for you. We have more than 20 automations for both personal and commercial lines, with more on the way.

Our new ready-to-go automations and templates do all the work, so you don’t have to.

With a few clicks you can send a cross-selling message or configure a campaign of any kind, based on the lists you already have, or ones we can create for you on the spot. You can even customize our ready-to-go automations, or create your own, to fit your goals.

Ready to sell more with less work?

Log into your ClientCircle account to get started with ready-to-go automations. Click on Communications on the left nav. and choose “+ New automation”. 

From here, select “Ready-to-go” and follow the instructions to create your next automation.  

All of our ready-to-go automations and templates are included in our Pro+ Premium plan.

Contact your account manager if you have questions, or to help you upgrade. We’ll make sure your automations are set up just how you want.

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