ClientCircle® web logo

ClientCircle blog

Offering cash incentives for referrals will backfire - here's a better alternative

July 2, 2013

Journeys blog header ClientCircle

Referral incentives are one of the ways companies inadvertently introduce market norms in a relationship that hurt their chances for referrals rather than help them. There are better alternatives that cost you less financially and result in stronger social relationships that generate more referrals.

Read More

A better way to ask, “How did you hear about us?”

June 28, 2013

Service and support blog header ClientCircle

Many companies ask customers and prospects, “How did you hear about us?” It's the wrong question to ask.

Read More

23 / 23

*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.